Frequently Asked Questions
What time will my order be delivered?
All orders placed during normal operating hours are delivered within 2 hours.
How much does delivery cost?
Delivery is free to orders placed within the South Bay. Any order placed outside of the South Bay is subject to a delivery fee.
What is the difference between a tank exchange and a new pre-filled tank?
We offer 2 tank options: tank exchange and new pre-filled tank.
Where do I leave my tanks?
You can leave your tanks anywhere in a safe, accessible location such as: on your front porch, near the back gate, etc.
Why do only South Bay customers get free delivery?
We currently only offer free delivery to South Bay customers because we are still in the process of expanding.
I have a Blue Rhino tank I'd like to exchange, do you guys accept other brands?
Yes, we gladly exchange any brand of tanks in any condition.
My tank says 15lb, but on the site I only see 20lb. Are those the same thing?
Yes, 15lb tanks and 20lb tanks are the same thing. 15lbs usually refers to the weight of the propane gas and 20lbs usually refers to the weight of the actual propane cylinder. For safety reasons, propane tanks are never filled more than 80% with gas.
Where do you currently deliver?
We currently deliver to the following areas: