Question 1

What time will my order be delivered?

Accepted Answer

South Bay customers qualify for free same-day delivery on orders placed before 4:00PM. You can also schedule a delivery for a later date. Delivery time varies between 9am-5pm. If you need your order delivered at a specific time, please let us know in the instructions box at checkout.  Customers outside of the South Bay delivery radius qualify for free next-day delivery on orders placed before 12AM. You can also schedule a delivery for a later date. Delivery time varies between 9am-5pm. If you need your order delivered at a specific time, please let us know in the instructions box at checkout.

Question 2

Where do I leave my tanks?

Accepted Answer

You can leave your tanks anywhere in a safe, accessible location such as: on your front porch, near the back gate, etc.   At checkout you will see a section titled "instructions for delivery".   There, you can add any special instructions such as: gate codes, requests, and any additional information.   If you are expecting a same-day delivery we recommend leaving your tanks outside immediately after placing your order; this will ensure we don't miss you.

Question 3

How much does delivery cost?

Accepted Answer

We offer free delivery on all orders over $20.   You can tip our drivers in person or through Venmo @southbaypropane*   *Gratuity for our drivers is not required but greatly appreciated.

Question 4

I would like to tip the driver, how can I do this?"

Accepted Answer

We offer three options for tipping our drivers:   1. At Checkout (Look for the button: 'Tip Driver' and select the amount of your choosing. 2. Cash (You can leave it  with your order or hand it to them) 3. Venmo (You can send it to them @southbaypropane with your order number included)   Tipping is not required but it is very much appreciated. 100% goes directly to our drivers.

Question 5

I have a Blue Rhino tank I'd like to exchange, do you guys accept other brands?"

Accepted Answer

Yes, we gladly exchange any brand of tanks in any condition.

Question 6

My tank says 15lb, but on the site I only see 20lb. Are those the same thing?"

Accepted Answer

Yes, 15lb tanks and 20lb tanks are the same thing. 15lbs refers to the weight of the propane gas and 20lbs refers to the weight of the actual propane cylinder.    If you have any further questions, please email us or give us a call and we will be happy to assist you.

Question 7

Where do you currently deliver?

Accepted Answer

We currently deliver to the following areas: -South Bay Cities -Beverly Hills -Culver City -Los Angeles -Lakewood -Long Beach -Marina/Playa del Rey/Playa Vista -Mid-City -North Hollywood -Santa Monica -Venice -Westchester -West Hollywood   If you don't see your area and would like our service, please let us know.

Question 8

What is the difference between a tank exchange and a spare tank?

Accepted Answer

We offer 2 tank options: tank exchange and spare tank.   Tank exchange is for customers who already own a tank and want to swap theirs out for a full tank.   Spare tank is for customers who either don't already have a tank or are simply purchasing an extra spare tank.     Both options come pre-filled with propane gas.

FAQ

310-756-5165

info@southbaypropane.com

Follow us on social media for promotions, deals, and more!
@southbaypropane

Hours of Operation:

Monday-Saturday: 9am-5pm
Sunday: Closed

FAQ

310-756-5165

info@southbaypropane.com

Follow us on social media for promotions, deals, and more! @southbaypropane

Hours of Operation:

Monday-Saturday: 9am-5pm Sunday: Closed

Follow us on social media for promotions, deals, and more!
@southbaypropane

Monday-Saturday: 9am-5pm
Sunday: Closed